Optimal Customization: Leveraging Elite Business Understanding and Technical Capabilities to Unlock Operational Improvement

In this white paper, we discuss how to unlock operational improvement via optimal customization. Key considerations include emphasizing a business-first mindset, understanding the unique aspects of the business for optimal customization, and building for scalability. We will also present Trajectory’s client-centric approach to digital transformation, as illustrated by the Knox case study, as well as discuss what we see on the horizon for tailored customization.

Optimal Customization: Leveraging Elite Business Understanding and Technical Capabilities to Unlock Operational Improvement

In this white paper, we discuss how to unlock operational improvement via optimal customization. Key considerations include emphasizing a business-first mindset, understanding the unique aspects of the business for optimal customization, and building for scalability. We will also present Trajectory’s client-centric approach to digital transformation, as illustrated by the Knox case study, as well as discuss what we see on the horizon for tailored customization.

“Trajectory and West Monroe’s consultants earned the trust of our stakeholders very quickly. They picked up where the previous firm left off and leveraged areas that met KNOX’s requirements to minimize rework and deliver cost savings.”

Mark Bradbury | Director of IT | The Knox Company

Today’s Private Equity (PE) market is highly competitive; with more firms with more cash chasing fewer targets, purchase prices are going up while expectations for exit values remain high. At the same time, PE firms need to compete for uniqueness in a crowded market.

About This Insight

Niche businesses face a unique set of challenges. To optimize operational efficiency, they require tailored solutions catered to their specific needs.

According to studies, the more transformations a company takes, the greater its chances for success. But less than one-third of respondents in a McKinsey survey said their companies’ transformations were successful. Similarly, out of the 89% of board directors who reported having embedded digital in all of their business growth strategies, Gartner found that only 35% had achieved or were on track to achieving their digital transformation goals.

One-size-fits-all technology implementations fall short in addressing unique requirements, as they overlook the nuances that make each business distinct. By prioritizing customized solutions that are right-sized, organizations can harness the power of technology tailored specifically to their needs. This ensures the seamless integration of every aspect of their operations.

It is in this context that Trajectory’s approach to “optimal customization for unique businesses” becomes a game changer, paving the way for success in today’s competitive landscape.

About Trajectory

Trajectory is a digital transformation consulting group, dedicated to assisting Private Equity operating teams, Office of the CFO advisory groups, and portfolio companies’ executives in achieving operational excellence. Following a business-first solution agnostic approach, we assist with: Pre-Acquisition Due Diligence, Blueprinting, and Implementation of entire technology ecosystems including Salesforce, NetSuite, OpenAir, Shopify, Boomi, and GenAI.

Download This Insight

About This Insight

Niche businesses face a unique set of challenges. To optimize operational efficiency, they require tailored solutions catered to their specific needs.

According to studies, the more transformations a company takes, the greater its chances for success. But less than one-third of respondents in a McKinsey survey said their companies’ transformations were successful. Similarly, out of the 89% of board directors who reported having embedded digital in all of their business growth strategies, Gartner found that only 35% had achieved or were on track to achieving their digital transformation goals.

One-size-fits-all technology implementations fall short in addressing unique requirements, as they overlook the nuances that make each business distinct. By prioritizing customized solutions that are right-sized, organizations can harness the power of technology tailored specifically to their needs. This ensures the seamless integration of every aspect of their operations.

It is in this context that Trajectory’s approach to “optimal customization for unique businesses” becomes a game changer, paving the way for success in today’s competitive landscape.

About Trajectory

Trajectory is a digital transformation consulting group, dedicated to assisting Private Equity operating teams, Office of the CFO advisory groups, and portfolio companies’ executives in achieving operational excellence. Following a business-first solution agnostic approach, we assist with: Pre-Acquisition Due Diligence, Blueprinting, and Implementation of entire technology ecosystems including Salesforce, NetSuite, OpenAir, Shopify, Boomi, and GenAI.

Download This Insight

About The Author
Alex Olano
Trajectory Group
CEO & Managing Partner

Throughout his 20-year career at Trajectory, Alex’s role has ranged from managing teams and projects to running the professional services organization, and mentoring Trajectory’s growing number of Consultants. Currently, he leads the Trajectory Team and invests his time ensuring Private Equity avoids key technology risks during their transactions. Alex understands technology is simply the means for achieving business goals. He has guided Trajectory’s organization to form its own version of Operational Improvement, which combines industry and business acumen with highly effective technology implementation capabilities. Prior to joining Trajectory Group, Alex spent 10 years in business consulting, systems advisory, and SAP implementations with IBM Global Services and Accenture.