About the Client: OnScent

The Challenge: Beyond Systems to Strategy

Following the acquisition, OnScent faced multiple challenges:

• Process Reengineering: The challenge of establishing new business processes and streamlining existing ones.

• Leadership Support: The need for additional technology ecosystem evolution oversight, given that the existing Executive team had an increasing breadth of responsibilities in other areas of the business.

• The “Success Tax”: As transaction volumes scaled to 7,300+ daily records, the potential for skyrocketing licensing costs threatened the ROI of their tech stack.

• Fragmented Vendor Landscape: The need to orchestrate multiple third-party providers into a single, cohesive ecosystem.

The Solution: A Value-Driven Partnership (2022–Present)

Trajectory approached the initial OnScent engagement with a business-first lens, prioritizing long-term scalability and cost-efficiency over simple connectivity. We acted as the “Digital PMO”, overseeing the initial NetSuite launch and the subsequent evolution of their integration architecture.

Key pillars of our partnership include:

• Strategic Project Governance: Trajectory provided the week-to-week task management and third-party orchestration necessary to keep complex projects on track, acting as the bridge between technology and the CFO’s office.

• Built-in Resilience: We engineered advanced integration retry mechanisms so that manufacturing never stops, even if individual manufacturing systems experience downtime.

• Aggressive Value Engineering: We optimized their back office and financial processes as well as integration. By grouping transactions, we decreased throughput by 90%, directly reducing OnScent’s license burden and reclaiming operational budget.

• Resource & Business Continuity: Our team’s continuity has been a stabilizing force. By maintaining many of the same core experts since 2022, we preserved institutional knowledge through transitions, ensuring no loss of momentum.

The Results: Quantifiable Business Impact

Trajectory’s long-term involvement has transformed technology from a cost center into a competitive advantage:

• 90% Lower Transaction Volume: A direct result of our continuous optimization cycles, allowing for massive scale without a linear increase in license costs.

• Financial Clarity: Real-time cost of goods and WIP tracking, as well as perpetual inventory replaced manual, inaccurate processes.

• Future-Proofing: With a roadmap extending into the future, OnScent is positioned to evolve their processes and solutions as their market evolves and new capabilities present themselves.

MANAGING PARTNER
TRAJECTORY GROUP