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Case Study

we spoke the same language as exactearth

We never offer anything that we can’t deliver. Our excellence is a good mix of strategy, logistics, and outstanding human talent.

“Trajectory’s ERP consulting team was easy to work with and approachable.”

Shirani de Chikera
Financial Manager
exactEarth

At a glance

CLIENT
exactEarth

INDUSTRY
Logistics, Vessel Tracking & Monitoring

SERVICE
ERP implementation

SOLUTION PARTNER
Trajectory

About the Client: Exactearth

Founded in 2009 and based in Cambridge, Ontario, Canada, exactEarth | AIS Vessel Tracking | Maritime Ship Monitoring leverage unique microsatellite technology to deliver vessel monitoring solutions to customers around the world. Formerly a subsidiary of a larger parent company, they were later carved out as a standalone entity.

In Need for a Centralized ERP Solution

During this process, they underwent a phased selection of integrated software solutions to support the business. At the time, sales, finance, customer service, marketing, and other departments were each using their unique software solution. The expense of carrying multiple licenses combined with the lack of collaboration and sharing between platforms was slowing down the company’s growth until they discovered our implementation service.

“Trajectory consultants spoke our language and made sure everything was always on track without any unpleasant surprises by understanding our needs and offering expert advice on how we can best use the ERP modules.”

Shirani de Chikera
Financial Manager
exactEarth

Project Highlights

Strategy: With several existing software licenses running out, Trajectory had to work on a tight timeline, or risk renewing their licensing fees simply to access their data. To ensure that the unique needs and requests of each team member were addressed, the platform required customized functionality delivered on a deadline.

Process: Trajectory began by working closely with them to familiarize the team with NetSuite’s capabilities and functions. From there, the next step was clarifying exactly what exactEarth’s role would be in the implementation, and what data/support they would need to provide.

ERP Lessons Learned

The client was impressed by our extensive knowledge base, and our willingness to answer any questions they had regarding the system. This support meant that, at the time of transition, their team was already comfortable with the platform. When faced with change-orders, we kept in mind the team’s concerns while keeping the timeline front-of-mind and continuing to move the project forward.

Trajectory’s flexibility and responsiveness to the unique needs of multiple groups led to a successful application that was efficiently delivered before licenses ran out on the existing platforms. They have since embraced the new platform and seen great improvements in efficiency, visibility of functions, and collaboration.

Alex Olano

CEO & MANAGING PARTNER
TRAJECTORY GROUP

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