Managed Services
(Expertise On Demand)
Reliable NetSuite Solution Support Specialists
Having a trusted support partner on call is essential in times of critical system failure, mandatory feature enhancements, and is extremely helpful for day-to-day system maintenance or optimization efforts i.e. bug fixes, ad hoc support, feature enhancements, and workflow or process updates.
Managed Services
Continuous maintenance of an ERP is essential to reaping the benefits from your investment, adjusting to changing business needs and staying on top of updates. Our support plans are the most flexible in the industry.
Trajectory’s Managed Services Program pairs clients with a dedicated team consisting of a project manager and consultants, who supports them consistently with their on-going maintenance, optimization and support needs. Consultants build relationships and optimization roadmaps with their clients, define and document business requirements, execute optimization plans and share best practices to help maximize the benefit that our clients get from their solutions.
Managed Services Program Benefits
Flexible Cost-Effective Support Packages – We provide flexible engagement models that deliver value for your investment. Our Managed Services rate structure reflects the benefits of economies of scale, providing blended rate structures the more hours that are required.
Experienced Consultants on an As-Needed Basis – Trajectory’s certified consultants bring a proven mix of experience and expertise to their engagements. Armed with both business and accounting designations, our consultants have an average of 10+ years of experience in their respective fields of expertise.
Quick Response Times – Each Managed Services engagement comes with an SLA with required turnaround times that ensure prompt responses to requests. We understand that when you do need assistance, you require it fast.
“Our flexible expertise on-demand support packages allow clients to leverage our expertise, without having to increase internal headcount. They can adjust the amount of support they require, on a quarterly basis, to best suit their needs.”
Alex Olano
CEO & Managing Partner
Trajectory Group
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