NETSUITE QUESTIONS & ANSWERS
Most popular user asked questions
This overview is designed for you to confidently ask critical questions prior to getting an ERP quote. Knowledge is power and we think you’ll appreciate the insights to be an aware shopper and look savvy when presenting back to the approving committee.
ERP is the acronym of Enterprise Resource Planning which is a software system that unifies core business operations and automates processes to help companies organize, coordinate and evaluate both external and internal activities.
ERP offers a single solution to manage all departments and processes.
The typical roles that administer the system are:
The main difference between the ERP system and using multiple software applications is that managing great amounts of information is much easier in one central software vs a scattered environment with fragmented data.
With an ERP system, you receive full integration and communication across all departments in real time – avoiding missing information and saving time on
Who uses NetSuite? It’s an amazing fit for businesses which:
Before searching for products and companies:
ERP Academy: Some Useful Links on ERP Comparisons:
When deciding on a new ERP system always start with reviewing functionality as well as its support levels.
Consider that nowadays, we live in a world where everything needs to be faster and always available. So here are some of the most important aspects to consider.
ERP Academy: What’s NetSuite and How to select the right ERP
NetSuite is an online scalable ERP system that allows companies to run all key business processes in a single, reliable and user-friendly system.
NetSuite is a flexible platform that can be applied to a wide variety of business applications.
Top ERP Benefits include:
Biannual upgrades: Twice a year the system upgrades automatically to ensure platform security and proper functionality through time.
Yes, NetSuite is a Cloud-based On Demand service provider, which means that you can access your ERP from anywhere in the world at any time.
In fact, most companies are migrating to cloud solutions because they want this flexibility that comes with being able to access your business from everywhere. For most businesses, a Cloud-based On Demand service works much better than on-premises services because of the possibility to reduce operational costs and at the same time increase the effectiveness of IT processes in your business.
In one single database, Netsuite covers seven inter-related modules of businesses, such as:
Project Accounting connects project activities with company financials, facilitates accurate accounting and billing throughout project lifecycles, provides extensive reporting capabilities and streamlines time and expense management.
Yes, it does. Each user has a different dashboard depending on the role permission and configuration. Roles and their permissions determine the pages that users can see in the NetSuite interface and the tasks that they can complete.
The system is totally customizable. You can modify pretty much everything including :
The views are also customizable and can be turned into portlets and panes associated with the dashboard or fields within the software.
Netsuite will help your financial team get more accurate and automated financial statements by offering real-time financial analysis, gaining a modern financial reporting experience.
The improvement will depend on the operations you selected, but the regular benefits are:
Netsuite is committed to helping your business stay on top, so it is important to have a deep understanding of your business necessities in order to make an informed decision on where NetSuite can help you improve your business.
You should pick NetSuite because:
The other great thing about NetSuite is that the software was built solely to work with cloud technology in mind, while other competitors were adapted to this kind of platform. Also, With NetSuite’s real-time information, businesses can work anytime, from a smartphone, tablet, desktop, with an internet connection.
Yes, you can. NetSuite has its own templates so you won’t need to know HTML to build your own site! Its templates facilitate the whole process of delivering engaging brand experiences to online shoppers anywhere from any device.
NetSuite SuiteCommerce is a flexible and feature-rich module designed specifically for eCommerce, who will help you:
Some of the key benefits are:
Enhance your operational business experience, creating a cross-channel content strategy to improve your experience across in-store, web, and mobile channels.
It is no mystery that when it comes to Netsuite’s popularity as the leading cloud-based ERP platform, the company succeeded in designing a software that would include both best industry practices and customizability.
And here are some of the top advantages of NetSuite ERP for accounting:
Another part of Netsuite scalability is that during a cyclical business cycle you will be able to add users with no extra cost. This gives you the opportunity to scale up or scale down your user count whenever is needed.
Since NetSuite can be customized it offers the possibility to be implemented in every type of business. NetSuite meets the evolving business requirements of companies of all sizes. From small, mid-market businesses to large multinational enterprises, NetSuite empowers modern businesses, both private and public, to accomplish their growth potential.
Netsuite merges many management and business capabilities into one platform, integrating all key business processes missing in traditional ERP systems:
Traditional ERPs often lack one or several modules that are required for a modern company to function properly which leads to companies usually having valuable information in different places, leading to double work and duplicated data.
Netsuite however, works as a unified platform for all business data, it can be the main system of reference for all the company’s departments and tie every activity, directly to the appropriate records and to the general ledger in real time.
Also, Netsuite is cloud-based, which means that employees can access and edit the information needing only an internet connection and a device with a web browser.
NetSuite can fit any size business as its platform is highly customizable and scalable, this means that you can tailor it to any form of business, adapting it to your business as it grows.
Trajectory’s consultants are experts in understanding the power of NetSuite and how it can be tailored to help our customers!
Even though SalesForce is a CRM it can’t handle other core processes like an ERP.
NetSuite allows integration with SalesForce (and tons of other platforms) so clients can give the next step without the need of migrating their CRM.
Because of this, many companies are integrating Salesforce to NetSuite. Generally, the reason why they are getting started with this integration can be traced to some of the following causes:
During the implementation process, no matter how much time, money, and resources you dedicate to the project, you are still at risk for it not working out. Here are some examples of NetSuite Implementation Mistakes:
NetSuite sync data every time you click save. Also, the system feeds its dashboard and reports in real-time so you’re never stuck looking at outdated data.
If you want a tailored implementation done right, come with us!
Trajectory is an owner operated ERP solutions provider, with years of experience helping businesses run efficiently and grow faster.
There’s no standard price. It will depend on your business needs. However, on our NetSuite pricing page you can review the estimated cost according to industry sizes.
NetSuite cost is determined by 5 key factors:
NetSuite allows users to design their right ERP, offering three different suites designed to fulfill your business needs. These are :
Each of the NetSuite editions is identical in terms of the underlying code base and deployment model. Therefore as your company grows and scales you simply adjust your NetSuite subscription size or include new users, features and modules to meet your needs, the transition is seamless.
With NetSuite you never have to worry about a system migration once you’ve outgrown your current edition, you simply just change your pricing model.
In order to add modules/features, you would have to pay an extra amount for the additional modules/features and integration. But there is no price when it comes to getting better at what you do!
Any additional module/feature is provided by Third Party companies (Netsuite Partners), the ones who develop and sell the extra modules to you through Netsuite.
Some of the most popular partners include::
Netsuite offers different software editions depending on your business requirements. What is included in the price will depend on the type of edition you choose for your business.
Nevertheless, Each of the editions includes the following features:
In case, you happen to have a CRM license that you’re happy with, NetSuite allows you to integrate your current CRM with the system, Therefore you can choose to get just NetSuite ERP!
The sky ‘s the limit! NetSuite is a totally scalable solution which supports any number of users ranging from one to into the thousands.
The great thing about NetSuite is that your ERP grows side by side with business, which means that you can also add as many users and roles according to your current needs.
Add-on modules deliver additional functionality for specialized needs without the need for customization.
There are many different add-on modules available. For our clients, we identify when an add-on module is a good business decision during the requirements discussions and project scoping, so you’ll know early if an add-on module will benefit your business.
Top 6 Popular Add Ons and their Key benefits::
Real-time visibility to see accurate flash report financials for anybook, anytime.
As your business is unique, so is your implementation. The implementation requirement depends on every project.
Implementing Netsuite takes careful planning and time to execute, it is important for you to make sure your project is scoped appropriately to accelerate the implementation process. Here are the basic steps needed to implement an ERP:
In terms of implementing Netsuite, Trajectory offers a 100-Day Implementation which occurs within tight timeframes, with the least interruption to your business processes.
The 100-days Netsuite implementation is considered one of our best practices and standards to:
Trajectory can help you organize and prioritize your requirements concerning all your key business processes into an actionable game plan for evaluating cloud solution options. As certified partners, Trajectory will ensure for competitive total project cost to manage your expectations.
Trajectory has certified developers and consultants who will help you on every aspect of your company and specific modules. From the developer team, consultants until project managers we will be by your side at all times.
There are companies that need customization even if they didn’t have a previous ERP. Therefore, It depends on your business requirements and objectives. NetSuite does have out-of-box solutions for many common industry types such as professional services, software & tech, logistics, marketing & education.
If you have never used an ERP before, chances are that Netsuite will suit you right out of the box.
Because add-ons (SuiteApps) can help a company adapt the system to their internal processes, or add functionality that the company needs and the system doesn’t have out of the box.
Also, in case NetSuite does not have a SuiteApp for your favorite third party, you can utilize the Boomi connector to integrate NetSuite with other solutions.
It’s impossible for a single ERP to offer every single functionality that all companies need. Therefore there’s always going to be something that the system cannot do “Out of the box”. This is true for every existing ERP in the world, not just Netsuite.
More than an ERP, Netsuite is an extensive platform. Apps can be developed to either add new functionality or enhance what the system already does.
YES! The safety of your data is the number one priority of NetSuite, the cloud environment is optimized to provide the best security possible. The data will always be yours!
Even though NetSuite contractually commits to a 99.5% uptime (and has historically maintained 99.8%!) that doesn’t help you if your own internet provider decides to take a vacation.
NetSuite provides 128 bit SSL encryption. SSL creates a secure connection between a client and a server, over which any amount of data can be sent securely.
The e-commerce platform can be secured by requesting a domain with Netsuite.
NetSuite provides role and permission-based security that allows administrators to control visibility, actions, and data. There are approximately 20 default roles, each of which can be modified by the clients.
NetSuite enables you to implement IP address level security. With IP Address Rules you can restrict employee access to certain computers for logging into their account. This ensures that your most sensitive roles, e.g. controller, are only accessed on your premises or at the controller’s home.
Yes. The audit trail lists all the accounting entries for each transaction. The audit trail lets you verify information, track changes and search for errors or suspicious activity in your financial accounts.
Trajectory Inc can help you! Our objective is to bring valuable ERP solutions to help with your business grow! We also provide test drives and demos to facilitate your decision making.
NetSuite’s has a relational model, which means it provides a declarative method for specifying data and queries.
NetSuite’s database is customizable, which means you can extend it with custom fields and tables to make it a powerful application development environment.
Always seek help from a certified NetSuite Partner for post-project support (ideally for implementation too).
The installation would be considered as completed once your team tested and every detail has been checked and you have signed off on the fact that what was promised to you in the requirements, has been delivered on.
Sorry, you can not control that! But there is no need as NetSuite upgrades are done automatically for you by NetSuite. The scheduled downtime for the upgrade is normally scheduled for a time that will not interfere with your business.
You can check the New Release portlet offered by Netsuite to learn more about when your system’s upgrade is scheduled and how you can log in to the preview site to see how you can use NetSuite’s new and improved features prior to the upgrade.
Trajectory consultants are constantly monitoring upgrade dates and keeping customers notified with these dates. Our consultants review the Release Notes and make a fast review of the client’s environment to check for critical effects.
Once they finish this quick review, consultants inform our clients about the important changes that would affect them. This time is non-billable since it is part of Trajectory’s complement services.
Yes, Netsuite offers multiple views for mobile devices. In fact, Netsuite has improved support for mobile devices to facilitate your working experience. Addressing this matter, Netsuite for Android makes it easy to keep track of time, key business metrics and expenses whenever you need to.
The tech support provided will depend on the type of agreement you reach at the moment of purchase. NetSuite offers a full range of support offerings, from Basic to Premium and each option provides specific service levels.
No matter what SuiteSupport level you select, NetSuite provides the SuiteAnswers portal, which delivers a comprehensive knowledge base, online case submission and much more. NS clients normally rely on Certified Consultants and partners for on-demand and quality support.
Your software license is provided by NetSuite, under their standard Terms of Service. You will sign a NetSuite Subscription Agreement, and you’ll pay NetSuite directly.
For our clients, we facilitate that process, ensuring that your NetSuite quote/proposal contains everything you need (and not one thing more). The software agreement is between you and NetSuite directly.
Customers can export their data to Excel or to a Comma Separated Value (CSV) file via their NetSuite application. NetSuite also provides ODBC access for direct access to the database.
You need to contact a NetSuite Solution Provider partner.
Actually, most companies prefer to have a NetSuite solution partner instead of hiring an internal consultant because of the different levels of support (develop, consultation, etc).
Today is your lucky day!
NetSuite is well known for its easy integration process. Thanks to our Boomi partnership we can integrate with almost all platforms and 3rd Party Applications.
Some of the most popular value-added SuiteApps:
Resource Allocation offers deep visibility into all aspects of your resource management needs. So you can optimize your staffing and utilization, making smart allocations based on your staff’s ability and experience, ensuring the right allocation of your qualified resources
When it comes to getting the support you need – make sure to find the right partner. Having the right partner in terms of support is key to user adoption & speedy response times. Trajectory offers flexible & cost-effective support services.
Guide to select the right NetSuite Implementation Partner
What are the top problems financial teams face with NetSuite?
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