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Trajectory Blog

Welcome to our Blog. A source for insights, news and pro tips on NetSuite, the industries we serve and our own company.

PostMedia Network



Services Provided

Requirements Capture, Solution Design, NetSuite Consulting, Custom Devlelopment, Full Project Delivery

Solutions Used

AdvertisingERP, Sales & CRM

About The Customer

The Postmedia Network Canada Corporation is a media company that works in newspaper publishing, news gathering and Internet operations. As one of Canada’s largest news organizations, Postmedia reaches millions of Canadians through its multiple publications and offers advertisers solutions to engage their target audiences.


The Challenges

Prior to working with Trajectory, Postmedia lacked a CRM solution that allowed them to keep track of customers, leads, vendors and other contacts across multiple publications located across Canada in one place. As a result, effective business intelligence reporting was cumbersome and time consuming to generate.

The Solution

  • Trajectory implemented the NetSuite CRM Suite and integrated it with Postmedia’s production systems.
  • Trajectory provided further vertical-specific custom development, including product configurations that streamlined and automated the ad booking form process.
  • With the centralized CRM hub implemented, data visibility was increased and allowed Postmedia’s management team to make strategic business decisions faster.

The Results

  • Postmedia is now able to more effectively manage and measure their sales pipeline, allowing them to see a unified view of the sales opportunities in the funnel.
  • Over 300 sales representations now leverage NetSuite’s CRM solution and enjoy increased productivity, rapid time-to-value metrics, and a complete view of all of Postmedia’s customers, from lead to close.
  • The business intelligence efficiencies have been exceptional, now organization-wide sales reporting is at management’s fingertips.
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