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Trajectory Blog

Welcome to our Blog. A source for insights, news and pro tips on NetSuite, the industries we serve and our own company.



Professional Services

Services Provided

Requirements Gathering, Solution Design, NetSuite Consulting, Custom Development

Solutions Used

Financials & ERP, CRM, Custom NetSuite Solutions

About The Customer

Klenzoid is an industrial water treatment company offering programs that substantially reduce energy, water and chemical costs for steam boilers and cooling water systems. Klenzoid provides analysis and reporting services to its clients, recording metrics like water consumption, chemical consumption, and inventory levels. Klenzoid’s treatment programs are designed to prevent scale formation, inhibit corrosion and control micro-biological fouling while simultaneously protecting valuable assets and reducing wasted energy and water through its unique “Least Cost Operating Solution”.

The Challenges

Prior to leveraging NetSuite ERP in 2007, Klenzoid technicians relied on offline laptops or tablet computers, and sometimes pen and paper, to record the program metrics that were then also manually entered into the master database at the office. This multiple manual data entry process was highly susceptible to human error. This highly manual data entry process also lacked the feature of flagging abnormal results. As a result, Klenzoid’s team thad to frequently conduct inefficient and time-consuming result audits.

The Solution

  • ‘AquaAnalytics’, Klenzoid’s new solution built on the NetSuite platform by Trajectory, has managed all of the company’s field activities since successfully launching in February 2013. The results have seen Klenzoid record 21,000 service records, 60,000 general readings data points, and 400,000 water analysis data points to date.
  • The Trajectory-built AquaAnalytics solution simplifies the way Klenzoid’s technicians enter their findings while in the field, allowing for faster and more accurate data collection, and effectively eliminating redundant data entry. The data is collected directly on a handheld tablet computer and is then pushed directly into NetSuite, authenticating and validating each data field as it is entered. If the tablet is unable to connect to the Internet due to poor reception (which is often the case in basements where these boilers and water condensers are located), the data is then stored locally, and pushed to NetSuite once connectivity is restored.

The Results

  • AquaAnalytics provides Klenzoid with historical data in the form of charts and graphs. “All the data you need to make a decision is right there and then,” says Darren Hill, senior developer at Trajectory and lead developer of the AquaAnalytics solution.
  • With AquaAnalytics, a technician can also quickly generate a report based on pre-built templates and email these PDF reports, sometimes even prior to the technician leaving the site.
  • Today, Klenzoid has at least 30 people in the field using the solution everyday. “The ease of use has gone through the roof, their productivity has gone up. The ability for them to extract data to use in the field is very good. They’re able to better understand trends.” says Mark Baker who is a Project Management and Implementation Specialist at Klenzoid. “I can’t think of anybody I’d work with again other than Trajectory and Darren in particular.”
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